At Fishing Discount Shop, we’re committed to getting your fishing gear to you quickly and ensuring you’re completely satisfied with your purchase. Whether you’re stocking up on rods, reels, waders, or accessories, here’s everything you need to know about our shipping and returns process.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

International Customers: We ship worldwide (excluding Asia and some remote areas). Please note that international orders may be subject to customs fees, duties, or taxes which are the customer’s responsibility.

Returns & Exchanges

We stand behind our fishing equipment and want you to be completely satisfied. If you’re not happy with your purchase, we’ll make it right.

Return Policy Summary

  • Return window: 15 days from delivery date
  • Condition: Unused, in original packaging with all tags attached
  • Refund method: Original payment within 5-7 business days

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Custom or personalized 1 Piece Fishing Rods
  • Used bait or opened containers of fishing accessories
  • Opened Fly Boxes
  • Breathable Waders that show signs of wear or have been in water

How to Return or Exchange

Step 1: Contact Our Support Team

Email us at [email protected] within 15 days of receiving your order with:

  • Your order number
  • The item(s) you wish to return or exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Body:
Hello Fishing Discount Shop Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:
– [Product Name]
– [Quantity]

Reason for return: [Please specify]

I would prefer: [Refund/Exchange for (specific product if exchanging)]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Approval & Instructions

Our customer service team will respond within 1-2 business days with:

  • Return authorization
  • Shipping instructions
  • Return address

Step 3: Package & Ship Your Return

Carefully package your items in the original packaging and include all accessories. Ship to the address provided in your return instructions.

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5-7 business days to your original payment method
  • Exchanges: Shipped within 1-2 business days after processing

Damaged or Defective Items

If your fishing gear arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange for a replacement or refund at no additional cost

Pro Angler Tip: Before returning fishing clothing (jackets, pants, vests) or accessories, please double-check sizing charts on our website. Many “fit” issues can be resolved by exchanging for a different size at no extra shipping cost.

Need Help?

Our customer service team is here to help with any questions about shipping or returns. Reach out to us at:

  • Email: [email protected]
  • Mail: Fishing Discount Shop, 178 Old Homestead Road, Danville, US 05873

Tight lines and happy fishing!
– The Fishing Discount Shop Team